Cancellation/Refund/Exchange Policy

Design Qandy value your satisfaction and strive to maintain a positive connection. Familiarize yourself with our cancellation and refund policy, tailored to ensure a seamless and luxurious journey with us.

Cancelling your project

We are committed to handling the situation with utmost care, ensuring a smooth and definitive resolution. Please take a moment to familiarize yourself with our updated policy, which outlines the refund options available for cancellations made after the booking payment period. Our aim is to provide you with a seamless experience, even in the event of a change in plans.

Cancellation and refund process

Engagement fees: 5% of your projected quote (or Rs 150,000/-, whichever is higher) is collected after the Engagement Letter is signed by you. We cannot refund this fees as these fees represent the designer’s time and effort in making the initial look & feel presentation, doing site survey and providing you with the estimates.

Design in progress: This stage refers to the active design stage where you and your designer will finalise all the designs of your home. Since we agree the payment milestones in the engagement letter, any fees paid based on the milestone will not be refunded as these fees are collected for the completion of said milestone. Only in cases where we receive entire design fees in advance, we can refund fees to the extent they are paid in full excess in comparison with milestone completed.

Manufacturing: This stage is after your designs are finalised and approved by you and materials are selected. At this stage, all your products will go into manufacturing. At this point, Design Qandy cannot offer to cancel, replace or modify items.

Installation: This stage is after your products have been manufactured and/ or your products have been sourced and are ready for installation. At this point, Design Qandy cannot offer to cancel, replace or modify items, and the customer should honour the entire payment as mentioned in the Engagement letter.

FAQs

Q: From when does the new policy come into effect?

A: 1 July 2023

Q: What is the process for project cancellation?

A: The simplest and quickest way would be to drop an email requesting the cancellation to info@designqandy.com. Our customer care team would get in touch with you for further processes.

Q: Where can I follow up or track my refund status?

A: Refunds are usually disbursed within 15 working days of raising the cancellation request. The customer care team will notify you once the refund is processed.

Q: Will the mode of refund be the same as the mode used for payment?

A: The refund amount will be transferred to the bank account that you have provided.

Q. I’ve made the 50% payment, however, I’ve changed my mind, and would like to cancel my project.

A. Sorry, once the engagement letter is raised, Design Qandy cannot offer cancellation for your project. Our backend teams would already have begun the sourcing and manufacturing of your order, and thus at this point, we request you to honour the order and make the balance payment as required.

Q. My project handover is due, and my team is requesting 100% payment, however, I’d like to cancel my project. What are my options?

A. With the work practically complete and your new house ready to welcome you, we really hope there will be no reason to cancel your project. Considering the time and effort invested in sourcing, manufacturing and installation, Design Qandy would not be able to offer a cancellation. We request you to kindly honour the team's ask and make the balance payment in a timely manner.